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OnGuard Mystery Shoppers 

Provide objective unbiased feedback to help you improve customer experience.

 

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Improve Customer Experience

Mystery Shopping provides objective, unbiased feedback that will bring clarity, inform planning and encourage better decisions that improve your customer experince. 

Recognize Great Employees

You've worked hard to identify, recruit and then train your team.  Mystery shopping often improves employee engagement  and allows you to recognize top performers as well as identify where additional training may be needed. 

Ensure Regulatory Compliance

Different industries have different regulations and are subject to certain types of compliance. Proactive mystery shopping for any deficiencies or vulnerabilities allows you greater peace of mind.

You need an expert who is for you and your success

We understand...as a leader what it's like to be unaware and caught off guard. For over 20 years we've been helping leaders identify blindspots or vulnerabilities they may have and provide feedback that allows them to fill the gap between where they are and where they want to be.

"At Parker’s we have worked with On Guard Mystery Shoppers for a number of years and the results have been outstanding. After our initial shops, we worked together to fine tune what we wanted looked at and feel that we’re getting a great value per store visit. The Parker Companies"

Patrick Parker
President

Three Steps To Improve Customer Experience

1. Schedule a call

By Phone or Zoom. Select a date and time and we'll take it from there.

2. Decide What to Measure

 "What gets measured, gets done." Let's work together to determine what you want measured. 

3. Celebrate Improvement

Success is often defined as the progressive realization of a worthy goal or ideal.

Schedule A Call

Stop wondering and take a closer look at your organization from the perspective of your customer.

Whether in person, by phone or digital channels OnGuard Mystery Shoppers can provide objective and unbiased feedback for training and measuring delivery on brand promises. We can also provide feedback for employee recognition, assess compliance, regulatory and performance standards, assess the competition or we can tailor our services to your specific need. Be aware, be confident, be OnGuard.

 

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